FREQUENTLY ASKED QUESTIONS

Is Ummu Fazwill Halal Certified?

We are a 100% muslim–owned company.



What is the time of delivery?

Lunch will be delivered from 10:00 am to 1:00 pm. Dinner will be delivered from 3:30 pm to 7:00 pm.



How do I make a reservation?

Click on "Order Now" to place your reservation with your EDD, by making a deposit payment.



When should I place the order booking?

We strongly encourage customer to place the order at least 3 months before your EDD so as not to be disappointed.



My due date is only an estimate. What happens if I deliver much earlier or later?

Once you have a confirmed booking, we will deliver the meal upon your request, even if it is much earlier or later than the expected due date.



How are the meals being delivered?

Our riders are our employees and using our company bike thus there is no sharing of delivery compartment with other vendors. Bags are allocated for delivery. Meals are packed in disposable wares and are delivered in a thermal bag. Please be reminded that the thermal bags are to be returned to our delivery personnel on a daily basis by hanging on the door.



How do I activate the service delivery?

Click on "Order Now" to activate your service delivery, by making the balance payment and indicating the date to start your meals.



When is the balance payment collected?

Balance payment is to be made a day before the meal delivery via the "Order Now" page. We are unable to collect cash. We reserve the right to terminate the service if payment is not paid on time.